Shipping & returns

Shipping

All our parcels ship with a tracking number, sent by email as soon as they leave. Shipping costs and the estimated delivery time are shown before you confirm your order.

On receipt, check the parcel in the presence of the courier and note any damage.

For deliveries outside the European Union, customs duties and local taxes may be payable by the recipient.

Returns

Consumers: you have 14 days from receipt to exercise your right of withdrawal, without giving a reason. Let us know via the Contact page, then send the product back complete, unused and in its original packaging. Return shipping costs are your responsibility. You will be refunded within 14 days of your request; the refund may be withheld until we receive the product.

Business customers: the right of withdrawal does not apply. A damaged or non-conforming product must be reported within 3 days of receipt.

Damaged or non-conforming product: write to us with your order number and photos. Once validated, the product will be replaced or refunded. Please do not send any parcel back without contacting us first.